Refund & Return Policy

At Longev, we are committed to providing a reliable experience from the moment you place your order. Every order is carefully packed and dispatched from Australia using tracked shipping to help ensure your research materials arrive safely and promptly.

Replacement Policy

We take pride in the quality of every product we supply.

If your order arrives damaged in transit, contains the incorrect item, or has a verified quality issue, please contact our team. Once reviewed and approved, we will arrange a replacement at no additional cost.

Because our products are supplied as Research Use Only (RUO) materials, all purchases are considered final and we do not offer refunds for change of mind or other non-quality-related reasons.

Reporting an Issue

If you believe there is an issue with your order, please contact us within 14 days of receiving your delivery.

Please include:

Your order number
A description of the issue
Photographs of the product, packaging, and shipping label where relevant
Our team will assess your request as quickly as possible and, where appropriate, organise a replacement shipment.

Replacement Eligibility

A replacement may be provided if:

Your order was damaged during shipping.
You received the wrong product.
The item supplied does not match your confirmed order.
A verified product quality issue is identified.

Replacement Exclusions

We are unable to provide replacements or refunds for:

Change-of-mind purchases
Products that have been opened, mishandled, modified, or improperly stored after delivery
Claims submitted more than 14 days after delivery
Damage resulting from incorrect handling or storage
Shipping delays caused by the courier once the parcel has been dispatched

Our Commitment to Quality

Every product supplied by Longev is carefully sourced, securely packaged, and intended exclusively for laboratory research applications.

Our commitment is to provide researchers with high-quality materials supported by transparency, consistency, and responsive customer service.