At Longev, we understand the importance of receiving your order quickly and securely. Every order is carefully packed and dispatched from Australia using tracked express shipping to ensure your research materials arrive safely and on time.

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Shipping Rates

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• Free Shipping on all orders over $200 AUD

• Flat Rate Express Shipping: $14.95 AUD for orders under $200 AUD

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Shipping charges are calculated at checkout before payment is completed.

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Estimated Delivery Times

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Estimated delivery timeframes are:

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• Metropolitan areas: 2–4 business days

• Regional and remote areas: 3–5 business days

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These delivery estimates are provided by our shipping partner and may vary due to factors outside our control, including weather events, peak shipping periods, and carrier delays.

Order Processing & Dispatch

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Orders placed before 12:00 PM AEST on a business day are generally dispatched the same day.

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Orders placed after 12:00 PM AEST, on weekends, or on Australian public holidays will typically be processed and dispatched on the next business day.

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During promotional periods or unusually high order volumes, dispatch times may be slightly longer.

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Order Tracking

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Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

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You can use this tracking information to monitor your shipment throughout delivery.

Shipping Locations

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Longev currently ships to customers within Australia and New Zealand.

If international shipping becomes available in the future, this policy will be updated accordingly.

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Delivery Issues

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If your parcel arrives damaged, contains the incorrect item, or appears to be missing, please contact our support team as soon as possible.

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To help us investigate, please provide:

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• Your order number

• A description of the issue

• Photographs of the parcel and contents where applicable

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Where eligible under our Replacement Policy, we will work promptly to resolve the issue and arrange a replacement where appropriate.

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Incorrect Shipping Information

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Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

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Longev cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete shipping details supplied by the customer.